Privacy Policy

• Wallet data: your public wallet address and on-chain transaction activity. We never see or store your seed phrase or private keys.
• Store & payment data: if you sell or buy through ChatFI Store/Pay, we process order details, shipping information, and payment confirmations needed to complete transactions.
• Usage data: device type, app version, IP address, and basic analytics to fix bugs and improve the product.
• Contact info: anything you voluntarily give us, e.g. through the feedback form, support requests, or store setup.

We do not collect or store your private keys or seed phrase. These are generated and remain on your device at all times.

• To operate the wallet, store, payments, trading, and token-launch features
• To process payments through our payment partners (card and bank rails)
• To detect and prevent fraud, and to comply with legal and regulatory obligations
• To respond to feedback, support requests, and disputes
• To improve the product based on aggregated usage patterns

Our web pages may use basic cookies or local storage to keep you signed in and to understand aggregate usage. We do not use this data to build advertising profiles.

We share data only with service providers necessary to run ChatFI — payment processors, blockchain infrastructure providers (e.g. Helius), and hosting providers — and only the data needed for them to do their job. We do not sell your personal data.

We retain data for as long as needed to provide the Services, plus any additional period required for fraud prevention, dispute resolution, or legal/regulatory compliance (e.g. transaction records).

We use industry-standard technical and organizational measures to protect the data we hold. No system is perfectly secure, and we encourage you to also protect your own device and seed phrase.

Some of our service providers operate outside Nigeria. Where data is transferred internationally, we take reasonable steps to ensure it remains protected in line with this policy.

ChatFI is not intended for anyone under 18. We do not knowingly collect data from minors; if we learn that we have, we will delete it.

You can request a copy of your data or ask us to delete it, subject to what we're legally required to retain (e.g. transaction records for fraud/compliance purposes). To exercise these rights, contact us at help@chatfi.pro.

We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date and communicated in-app or by email where we have one on file.

Questions about this policy: help@chatfi.pro